How would you feel getting N5000 straight to your mobile phone?

N5000 naira could be an achievement when sent to the mobile phone of most Nigerians. Yet, the National association of Telecoms Subscribers (NATCOM), a Telecoms consumer rights group plans on writing to the Association of Licensed Telecoms Companies of Nigeria (ALTON) and the Nigerian Communications Commission (NCC) seeking compensation for subscribers over low quality services.

Chief Ogunbanjo, President of the association said subscribers were not deriving maximal value for their money “as the networks are now characterised by frequent hiccups and poor signal or service outage, making subscribers to enjoy only 30 seconds in one minute call duration.” “We have observed with utter dismay the continuous decline in quality of service on mobile networks in past weeks till now, Ogunbanjo added

“We are going to write the umbrella body of telecoms firms, which is the Association of Licensed Telecoms Operators in Nigeria, this week to tell its members to compensate telecoms subscribers in the country to the tune of N5 000.”

“If this fails, we would have no other option than to drag the operators to court over the losses the poor quality of services cost the subscribers on a daily basis.

“By the end of the month, we are going to carry out a test on all the networks to know how they have measured up with the KPIs.”

I bet many of the telecom operators will be found wanting on the KPIs (Key Performance Indicators) measurements on quality if taken.

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